Privacy Policy

Privacy Policy

8 April 2020


We want to assure you that we take your privacy seriously. We are committed to manage all your personal information lawfully following The Privacy Act 2018.

In the course of providing our services to you, we will be collecting, using, storing, disclosing, and/or processing information including your personal information. This Privacy Policy aims to keep you informed about how we collect, use, disclose and/or process the information which we collected and received.


What information do we collect?

In carrying out our business activities, we collect and receive your personal information which can be categorized as below:-

  • Personally Identifiable Information

The personally identifiable information we collect includes your name, correspondence address, email address, telephone numbers and passport details. Personally, identifiable information also includes your payment details such as credit card information. On this note, we would like to assure that that none of your payment details will be stored in our system and our payment system is highly secured. This information is collected for purpose to process your booking with us and we will not collect the information unless it is voluntarily submitted by you.

In the event that you are visiting our page via other social networking websites, we may access information about you, such as your name, profile picture, gender, birthday, email address, town or district, location data, photos, comments, etc. via the social networking providers in according to their policies and your privacy settings.

  • Non-Personally Identifiable Information

When you are visiting our website, we also collect non-personally identifiable information which is not personal and cannot identify you personally. These are information such as time and date you visited, your location, tours/packages that you browsed or liked, pages you visited, your IP address and your browser type.  This information is collected for the purpose of our analytics to improve our customer experience and marketing strategy.


How do we collect your information?

We collect and receive your personal information through various channels, which could be online or offline. For (A) Personally Identifiable Information, we will collect them when you book a trip with us, subscribe to our newsletters or make general inquiries with us. To reiterate, we will not collect any personally identifiable information unless it is voluntarily submitted to us. For (B) Non-Personally Identifiable Information, we will collect via cookies on our websites or other social networking websites.  For more information on this, please refer to our Cookie Policy.


How do we use your information?
  1. Your personally identifiable information will not be publicly accessible and is only accessed and used by Heaven Himalaya for purpose or service that it has been submitted.
  2. We will use your personal information such as email and telephone numbers for our marketing and promotional purpose, viz. to keep you updated and/or informed on our new services or promotions. We assured you that your personal information will not be used for any unlawful marketing or spam.
  3. We will use the non-personal identifiable information to perform marketing analysis, improve our website performance, research and development for better customer experience.


How can I access my personal information?

You can access to your personal information stored with us by contacting us. However, before releasing the information, we will need to verify your identity. Besides, you will always have the option to opt-out from our marketing or promotional activities, manage preferences of your personal information, the right to direct us to cease further contact, and/or to destroy the personal information we have collected about you.


Photographs, Video & Testimonials

We may use your reviews, testimonials, photographs, and videos submitted to us, including photographs or videos taken by you or any person which may contain your image during your holiday with us, for our marketing and promotional activities free of any fees or charges.


Renewal of Policy

We may, from time to time, update this Privacy Policy. Any updates or changes will be posted on this website. Kindly visit this page frequently to check on the updates or changes made.


Legal Disclaimer

We reserve the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement and other relevant authorities to comply with the requirement under the Privacy Act 2018.


Contact Information

If you have any queries or questions related to our privacy policy, kindly contact us via or direct your message to the below representative:-

Ramhari Adhikari                                                                                     

Founder/Managing Director


Sanjib Adhikari

Executive Director